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homehelp - Client Feedback

What our homehelp clients think of us.

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Telephone
Call 9am to 9pm including weekends

01772  496 200

Text
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07779  785 505

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Satisfaction Questionnaire

Genuine statistics from our 'Satisfaction Questionnaire' that we routinely send out to homehelp clients.  The questions and answer choices are worded exactly as on the questionnaire.  Responses shown are as a percentage of all responses received.

How would you rate our homehelp service overall?

Awful 0% |
Poor 0% |
Fair 0% |
Good 21% |]]]
Excellent 79% |]]]]]]]]]]]

What did you think of our prices and value-for-money?

Too expensive 0% |
Expensive but worth it 23% |]]]]]
Moderate price & value 15% |]]]
Moderate price, good value 38% |]]]]]]]]
Cheap but not good value 0% |
Cheap and good value 23% |]]]]]

Are you likely to recommend us to your family, friends or colleagues?

No 0% |
Maybe 7% |]
Yes 93% |]]]]]]]]]

These statistics were last updated: 21.Feb.08

Client Comments

A selection of direct quotes from our 'Satisfaction Questionnaire' and e-mails from clients.

  • Also very many thanks for all your help last week, my daughter is absolutely thrilled with being able to use the computer and keeps singing your praises - many thanks from me also.
    Margaret W. (Fulwood)
    What we did: Fixed Internet connection problem caused by BT Yahoo parental control tool.
  • Thanks again for being there for us.
    Lynne C. (Ingol)
    What we did: Transferred data from old PC to new laptop.  Also Personal Tutorials.
  • Thank you for sorting out my computer.
    Kathleen M. (Fulwood)
    What we did: Installed Windows XP on new laptop instead of Vista to enable incompatible games to work.  Transferred e-mail and data from old PC and advised on buying a domain name, setup e-mail to use new addresses.
  • Really good and reliable - will recommend to friends.  Having someone who can fix the computer is a weight off my mind!
    Gary C. (Fulwood)
    What we did: Removed persistent adware and installed Windows XP Service Pack 2 and Internet Protection Package.
  • Thanks again for your thorough and detailed service.  Will definitely use your service again if needed!
    Victoria S. (Parbold)
    What we did: Recovered damaged PC to factory state, restored client's applications, settings and data, installed Internet Protection Package.
  • Will definitely use again.
    Nick P. (Fulwood)
    What we did: Installed Wireless Security (WPA).  Update Feb.08: He did use us again!

These quotes are dated between Nov.04 and Oct.07.